Privacy Policy
Privacy Policy
This Privacy Policy explains how Trabigo Cloud collects, uses and protects personal data when you use our website, client portal, hosting services, cloud services, support system, contact forms, billing functions and related services.
By using Trabigo Cloud services, you acknowledge that your personal data may be processed as described in this Privacy Policy.
1. Who We Are
Trabigo Cloud provides cloud VPS, web hosting, WordPress hosting, business email, managed services, domain and DNS assistance, SSL and security guidance, streaming and radio hosting, and Trabigo Voice services.
If you have questions about this Privacy Policy, you can contact us through the official contact form or the Trabigo Cloud client portal.
2. Personal Data We May Collect
We may collect and process the following types of personal data:
- Name and contact details
- Email address
- Billing information
- Account login information
- Company name, if provided
- Service order details
- Domain names and technical configuration details
- Support ticket content and attachments
- Contact form messages
- IP address, browser type, device and technical logs
- Payment status and invoice information
We do not intentionally collect sensitive personal data unless the customer voluntarily includes such information in a support ticket, contact message or uploaded file.
3. Why We Use Personal Data
We process personal data for the following purposes:
- To create and manage customer accounts
- To process orders and provide services
- To issue invoices and manage payments
- To provide technical support
- To activate, configure and maintain services
- To respond to contact form messages and support tickets
- To improve security and prevent abuse
- To comply with legal, tax and accounting obligations
- To protect Trabigo Cloud, our customers and our infrastructure
4. Legal Basis for Processing
Depending on the situation, we may process personal data based on:
- Performance of a contract, when we provide ordered services
- Legal obligation, for example accounting, tax or compliance requirements
- Legitimate interest, for example service security, abuse prevention and customer support
- Consent, where consent is required, for example certain optional communications or non-essential cookies
Where we rely on legitimate interest, we consider the rights and freedoms of the individuals concerned.
5. Customer Content and Hosted Data
Customers are responsible for the content, websites, files, databases, email accounts, audio content, broadcasts, links and materials they publish, upload, store or transmit through Trabigo Cloud services.
Trabigo Cloud does not actively review all customer content unless required for support, security, abuse handling, legal compliance or service operation.
6. Support Tickets and Contact Forms
When you contact support or submit a contact form, we process the information you provide so we can understand and respond to your request.
Please do not include unnecessary sensitive personal data, passwords, private keys or confidential third-party information in support tickets or contact forms.
7. Payments and Billing
We may process billing and invoice information to manage orders, payments, accounting and legal obligations.
Payment processing may involve third-party payment providers. Trabigo Cloud does not necessarily store full payment card details directly. Payment handling depends on the payment method selected by the customer.
8. Third-Party Service Providers
We may use third-party providers for hosting infrastructure, cloud services, domain registration, payment processing, email delivery, security, analytics, software licensing or support functions.
These providers may process personal data only where necessary to provide the relevant service or where required by law.
9. International Data Transfers
Some service providers or infrastructure partners may be located outside the country where you live. Where applicable, personal data transfers may be subject to appropriate safeguards required by data protection law.
10. Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Account, invoice and billing records may need to be retained for legal, tax or accounting reasons.
Support ticket data may be retained for service history, quality control, dispute handling and technical reference.
11. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
No online service can guarantee absolute security. Customers are responsible for using strong passwords, keeping login details confidential and securing their own websites, applications and systems.
12. Your Data Protection Rights
Depending on applicable law, you may have rights regarding your personal data, including:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights related to automated decision-making and profiling, where applicable
To exercise your rights, please contact us through the client portal or official contact form.
13. Account Deletion and Service Cancellation
If you request account deletion or service cancellation, some information may still need to be retained where required by law, accounting rules, fraud prevention, dispute handling or legitimate business records.
14. Children
Trabigo Cloud services are intended for business users, creators, website owners and online project operators. They are not directed to children.
15. Changes to This Privacy Policy
Trabigo Cloud may update this Privacy Policy from time to time. The latest version published on our website or client portal applies.
16. Contact
If you have questions about privacy or personal data processing, please contact Trabigo Cloud through the client portal or official contact form.
